Refund policy

14-day refunds

You can ask for a full refund within 14 days of your first payment for a plan, or of buying extra credits. You don’t have to give a reason.

For a later monthly renewal, for example one you meant to cancel, ask us within 14 days of the charge and we will look at it fairly. This policy doesn’t reduce any right to a refund that the law of your country gives you.

How to ask for a refund

Either:

• go to paddle.net, find your order with the email address you paid with, and ask for a refund there; or
• email us at support@yourpaperworkpilot.com with the email address you paid with and the date of the payment.

Paddle.com is the Merchant of Record for all our orders. Paddle sends the refund to the card or account you paid with. How long it takes to arrive depends on your bank or payment method.

What happens after a refund

• Extra credits: a refunded pack’s unused credits are removed from your workspace. Credits you already used stay used.
• Plans: when we refund a plan payment, we also cancel that plan, so it doesn’t renew.
• Your documents stay in your workspace either way, and downloading them is always free.

Cancelling a plan

Cancelling stops the next renewal. The workspace owner can cancel at any time under Settings → Billing → Manage billing. The plan stays active until the end of the period already paid for, and nothing more is charged after that. Cancelling on its own doesn’t refund the current period; ask for a refund as above if you are within 14 days.

See also our terms and pricing.

Contact

Questions about a payment or a refund: support@yourpaperworkpilot.com.